Rug Approval Process
Quality You Can See—Before It Ships
Buying a custom rug is an investment in your space, and we believe you should feel 100% confident before we dispatch your rug.That’s why we’ve implemented our Rug Approval Process.
Instead of waiting for your rug to arrive to see the final result, we bring the factory floor to your inbox. Once our artisans complete your piece, we capture high-resolution images and videos from multiple angles.
How It Works
• Final Inspection: After your rug passes our internal quality control, we document the finished product.
• Photo & Video Review: We send you detailed visuals showing the texture, colors, and intricate details of the pile.
• Your Green Light: We only initiate dispatch once you have reviewed and approved the images.
• Peace of Mind: If something doesn’t look quite right, we address it immediately at the source—saving you the hassle of international returns.
Our Guarantee: We don’t ship until you’re satisfied. It’s our way of ensuring that the rug you designed is exactly the rug that arrives at your door.
